CLIENT PORTAL · SANDBOX TEST
Client sign-in
Use the fictional client’s separate test email and password. Payments remain in Square Sandbox while this portal is being tested.
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MY HOME HELPER HUB
My requests & appointments
Submit a requested time. Charlotte will review it before confirming service or sending any Square payment request.
My profile
Request services
Choose one service, or combine up to three. “No additional service” keeps an optional selection empty. Available hours: Monday–Friday, 8 AM–4 PM; Saturday, 8 AM–12 Noon. Sunday is unavailable.
Cancellation & Refund Policy
Cancel or reschedule at least 48 hours before an appointment for a full refund or one complimentary reschedule. Changes 24–48 hours before may receive one reschedule, subject to availability. Less than 24 hours, missed appointments, inability to access the home, and already-approved purchases may be nonrefundable.
If there is a completed-service concern, contact Work’n’Homes within 24 hours so we can seek a fair resolution, including a return visit, service credit, partial refund, or another appropriate solution. Emergencies are considered case by case. This policy does not limit legal rights that apply.
Twice-Monthly Home Care Membership
Membership begins with a required $130 Initial Deep Clean. That $130 is credited toward your first monthly payment after the completed visit. It then includes two maintenance-cleaning visits each month, plus oven and refrigerator detailing once each month. Monthly payment is requested in advance before visits are confirmed.
My requests & appointments
My memberships
My payments
A Square payment request appears only after the service or membership amount is approved.